Legal Information
Refund Policy
Effective date: July 18, 2026
This Refund Policy explains how refunds work for the subscription design services provided by Infinite Network Solutions, operating as "Infinite Design" ("we," "us," or "our"). It forms part of, and should be read alongside, our Terms of Service.
Company details
Legal entity: Infinite Network Solutions
Address: 254 Chapman Rd, Ste 208 #20170, Newark, Delaware, 19702, USA
Email: hey@infinitedesign.co
WhatsApp: +1 (302) 271-7991
1. Our general policy
We do not offer refunds on subscription payments.
Because we reserve capacity and dedicated design time for each active client, your payment secures a place in our workflow for your billing period. That commitment is why subscription fees are generally non-refundable.
2. Early-stage partial refunds
We understand that circumstances change. If you cancel very early in a project — before substantial work has begun — we may, at our discretion, issue a partial refund.
The amount depends on how far along the work is at the time you cancel. The more work that has already been carried out, the smaller any partial refund will be. Refunds of this kind are assessed case by case, based on the stage of the project.
3. What is not refundable
Payments for billing periods where work has already been substantially delivered.
Time already spent on requests, revisions, or completed deliverables.
Charges for a billing period you have already used, once that period is underway.
4. Pausing instead of refunding
If you don't have enough work for a given period, you don't need to request a refund — you can pause your subscription instead. When paused, billing stops and your queue and progress are saved for when you're ready to resume. For many clients, pausing is the simpler and more flexible option.
5. How to request a refund
If you believe you qualify for a partial refund under this policy, contact us as early as possible:
Email: hey@infinitedesign.co
WhatsApp: +1 (302) 271-7991
Please include your account details and a short note about your situation. We'll review your request and respond with a decision based on the stage of your project. Approved refunds are issued to the original payment method through our payment processor, Stripe.
6. Changes to this policy
We may update this Refund Policy from time to time. When we do, we'll revise the "Effective date" at the top of this page. Your continued use of our services after changes take effect means you accept the updated policy.
7. Contact us
Questions about refunds? Reach out:
Email: hey@infinitedesign.co
WhatsApp: +1 (302) 271-7991
Mail: Infinite Network Solutions, 254 Chapman Rd, Ste 208 #20170, Newark, Delaware, 19702, USA
Ready to transform your brand?
Book a free 30 minute audit call and let's explore how we can help your brand grow.
